Research shows that 70% of consumers believe in reviews from people they do not know. This means that every 10 customers will have 7 customers believe in what people review. And over 60% of the negative reviews involved not listening to customers.
In many cases in the process of cooperation, customers have unexpected occurrences of orders, need to change some details, but not resolved or get the bad attitude of the staff, so the customer lost trust. However, at Dony, there would never have been that. Dony pledged to do our best to help customers solve the problems as quickly and as possible, so that customers feel secure, be respected.